Return Policy

Dear users, 

We strive to provide our customers with only high-quality and professional service, so we offer the possibility of a refund. 

• Our refund policy provides for the following conditions: Refunds on applications can only be made if the status of the application on the service is different from "Completed".
• The statuses "Paid", "Under review", and "Auto payout error" provide the possibility of returning money to the client upon request, subject to certain conditions.

A request for a refund from the client must be made from the email address with which the application was made on our service. To change the details, please refer to this article - "Replacing the details". 

If the refund is due to the impossibility of making an exchange due to the fault of the client, all costs of returning the payment are borne by the client (expenses of payment systems and gateways). In the event of a technical failure in the operation of the service or the occurrence of force majeure circumstances, the commission may be reviewed in favor of the client. 

Refund rates vary by systеm and currency type. 

To return cryptocurrency, the commission is 3.5% + exchange withdrawal fee, return period is up to 1 day, or 1.5% if it is a stablecoin. 

To return Perfect Money, the commission is 0.5%, the return period is up to 1 day. 

To return Advanced Cash, the commission is 1%, the return period is up to 1 day. 

For Payeer returns the commission is 0.5%, the return period is up to 1 day. 

The service is not responsible for delays in payments from banking organizations and payment systems. 

The client must be familiar with our refund policy and agree to its terms when applying for an exchange. 

If you have any questions, the client can contact the support service for additional information and assistance. We are always ready to help our users and provide a quality cryptocurrency exchange service.