Return Policy

Dear Users!

We strive to provide our clients with only high-quality and professional service, so we offer the possibility of refunds.

Our refund policy includes the following conditions:

Refunds can only be issued if the request status is not “Completed”.
Statuses “Paid”, “Under Review”, “Auto-Payout Error” allow refunds to the client under certain conditions.
Refund requests must be sent from the email address used to create the request.
For changing payment details, see this article – “Change/Update Payment Details for a Request”.

If the refund is caused by the client's inability to perform the exchange, all costs are borne by the client (payment system and gateway fees). In the event of a technical failure or force majeure, the Service reserves the right to suspend the processing of the User's requests; in such cases, the commission will be in favor of the client.

Refund fees depend on the system and currency type:

Cryptocurrency: 3.5% + exchange withdrawal fee, refund within 1 day, or 1.5% for stablecoins.
Perfect Money: 0.5%, refund within 1 day.
Advanced Cash: 1%, refund within 1 day.
Payeer: 0.5%, refund within 1 day.

Refund Policy:

If the exchange has not been completed - refund within 24 hours of providing the return address and the customer confirming their consent to the refund.
If a payment is sent without a memo, the refund will be processed within 3 business days of receiving the refund wallet address.
If an unsupported currency is sent or an unsupported network is used, the refund may take up to 7 business days.
Transactions returned to our hot wallet may take up to 7 business days to be credited.
In the event of an AML block, verification takes up to 24 hours to receive a final status, and the refund may be processed within up to 10 business days.

The service is not responsible for delays from banks or payment systems. Clients must be familiar with the refund policy and agree to its terms when creating a request.

For any questions, clients can contact support for further information and assistance.

We are always ready to assist our users and provide a high-quality cryptocurrency exchange service!