This Agreement (hereinafter referred to as the "Agreement" or the "Public Offer") governs the rules, procedures and terms and conditions for the provision of services by the multi-currency exchange platform kz007.org (hereinafter referred to as the "Service").
This document constitutes an official public offer addressed to all persons intending to use the services and functionalities of the Service (hereinafter referred to as the "User"). Acceptance of this offer shall constitute the conclusion of a corresponding service agreement between the User and the Service under the terms and conditions set forth herein.
Before using the Service, the User must carefully review all provisions of this Agreement. Access to the services shall be granted only after the User has fully and unconditionally accepted all terms and conditions of this Public Offer without any exceptions or additional reservations.
The current version of this Agreement is permanently available for review on the Service's official website: kz007.org.
1. General Provisions
1.1. This Agreement establishes the rules and conditions governing the interaction between the Service and the User, defines the procedure for providing services, and regulates the mutual rights, obligations and liabilities of the parties. Any actions taken by the User in connection with the use of the platform, including submitting an Application, conducting exchange transactions, creating an account or otherwise interacting with the Service, shall be deemed confirmation of the User's full and unconditional acceptance of all provisions of this Agreement.
1.2. The right to use the functionalities of the Service shall be granted exclusively to persons who have accepted all terms and conditions of this Public Offer in full and without any reservations.
1.3. The kz007.org Service is not a banking institution, payment organization or electronic money operator. Its activities are carried out within the scope of the rights and powers provided for by applicable law.
1.4. If any provision of this Offer is unacceptable to the User, the User must discontinue using the Service. Continued use of the platform after reviewing the terms of this Agreement shall be deemed confirmation of the User's full and unconditional acceptance of all its provisions.
1.5. The technical capabilities of the kz007.org website enable Users to conduct transactions involving the exchange, purchase, sale and transfer of Digital Assets, fiat currencies, as well as cash and non-cash funds. Creating and submitting an Application confirms the User's acceptance of the provisions of this Offer and the rules governing the use of the Service.
1.6. The Service does not operate as a financial institution, banking institution, electronic money operator, payment intermediary or electronic currency issuer. Its activities consist of providing the software and technical infrastructure necessary to carry out transactions in accordance with the terms and parameters independently selected by the User when submitting an Application.
1.7. Services may be provided subject to the User's proper completion of an Application, provision of complete, accurate and up-to-date information, and compliance with this Agreement and other rules published on the Service's official website.
1.8. The User independently decides whether to use the Service and conduct any transactions through it, assuming all risks associated therewith. The Service shall not be liable for any financial losses incurred by the User as a result of exchange rate fluctuations, technical malfunctions, disruptions in the operation of third-party systems or other circumstances arising during the use of the platform's functionalities.
1.9. Transactions involving cryptocurrency addresses directly or indirectly associated with high-risk sources, illegal activities or other unlawful sources of funds are prohibited.
2. Terms and Definitions
2.1. Service — the web platform hosted on the Internet at kz007.org, the functionality of which enables Users to obtain online currency exchange services and other services involving assets supported by the platform.
2.2. User — an individual or legal entity that applies to the Service and uses its functionalities to obtain the relevant services.
2.3. Digital Asset — a cryptocurrency, token or other digital unit of account used in electronic payment and accounting systems. Ownership or disposal rights in respect of such assets may be acquired, transferred or modified as a result of transactions conducted through the Service, including their exchange, purchase, sale or transfer.
2.4. Payment System — software and technical infrastructure established and maintained by a third party, intended to record financial obligations and facilitate settlements between persons using its services.
2.5. Payment (Transaction) — an action involving the transfer of funds, electronic, fiat or other currency from the person making the payment to a designated recipient.
2.6. Payment System Customer — an individual or legal entity having a contractual relationship with the relevant Payment System under an agreement providing for the acquisition of property rights of claim against such system, expressed in the notional units of account established by that system.
2.7. Services of the Service — the range of transactions and other actions performed by the Service for Users, including account deposits and withdrawals of electronic currencies from Payment Systems, as well as other types of services described on the official website kz007.org.
2.8. Application — a request submitted by the User to the Service through a dedicated electronic form on the kz007.org website, expressing the User's intention to obtain a Digital Asset exchange service. When creating an Application, the User must enter all information required by the relevant form. Submission of a completed Application confirms that the User has reviewed and accepted the terms of this Agreement and the rules governing the operation of the Service.
2.9. Refund — the established procedure for retransferring to the User Digital Assets or funds previously provided by the User in cases involving cancellation of a transaction, an erroneous payment or other circumstances under which the Service's rules provide for the return of funds or assets.
3. Terms and Restrictions on the Use of the Service
3.1. The Service may be used exclusively by individuals who have reached the age of 18, possess full legal capacity and are legally entitled to receive such services under the laws of their country of residence or stay.
3.2. The use of the Service is prohibited from territories subject to international sanctions, special restrictive measures or other prohibitions, as well as by persons who are not legally permitted to receive the Service's services under the laws of their country of residence or stay.
The countries and territories in which the use of the Service is prohibited include: Russia, Belarus, Crimea, the so-called self-proclaimed "DPR" and "LPR" republics, Afghanistan, Burundi, Vanuatu, Venezuela, Guyana, the Democratic Republic of the Congo, Zimbabwe, Iraq, Yemen, Iran, North Korea, Côte d'Ivoire, Laos, Liberia, Lebanon, Libya, Burma (Myanmar), Papua New Guinea, Syria, Somalia, Sudan, Sierra Leone, the United States, Uganda, the Central African Republic, South Sudan, Abkhazia, the Nagorno-Karabakh Republic, the Pridnestrovian Moldavian Republic, the Turkish Republic of Northern Cyprus and South Ossetia.
3.3. If the Service establishes that the User has violated the provisions of this Agreement or identifies circumstances that may indicate suspicious, improper or potentially unlawful activity, the Service reserves the right to refuse to provide services, temporarily suspend the processing of the relevant Application or fully or partially restrict the User's further access to the platform's functionalities.
3.4. Compliance with the rules set forth in this Agreement does not exempt the User from the obligation to comply with the laws of the country in which the Service is registered and actually located, as well as the legal requirements of the country in which the User resides or stays. Furthermore, the provisions of this Agreement do not cancel any obligations arising from the User's separate contractual relationships with the relevant Payment Systems.
If applicable law, the terms of service of Payment Systems or other obligations of the User prevent the User from lawfully using the services of the Service, the User shall not be entitled to apply for such services. Use of the Service's functionalities in violation of such restrictions shall constitute a breach of this Agreement.
3.5. The Service ensures an appropriate level of confidentiality with respect to Users' personal information and information concerning transactions conducted through the platform. The transfer, disclosure or provision of access to such data to third parties shall be permitted only in cases expressly provided for by applicable law, including on the basis of official requests from competent government authorities, authorized officials or representatives of the relevant Payment Systems, provided that there are sufficient legal grounds for such disclosure.
4. Procedure and Rules for Using the Service
4.1. The Service provides its services to Users subject to the terms and conditions of this Agreement. However, the Service is not obliged to independently establish the legality of the origin, acquisition or ownership of Digital Assets or funds belonging to the User, nor does it monitor the User's activities within third-party Payment Systems.
4.2. Responsibility for safeguarding funds and other assets transferred by the User to the relevant Payment System or financial institution rests directly with such organization. The Service is not a party to the legal relationship between the User and the Payment System and/or financial institution and therefore shall not be liable for the User's unlawful use of their services, violations of their established rules or use of their functionalities contrary to their intended purpose.
The rights, obligations and liabilities of the User, on the one hand, and the relevant Payment System and/or financial institution, on the other hand, shall be determined by separate agreements concluded directly between them without the involvement of the Service.
4.3. All transactions involving the deposit, withdrawal or exchange of Digital Assets, as well as other services provided by the Service, shall be deemed completed upon their final execution and may not be cancelled at the User's unilateral request. A transaction shall be considered completed once the User has received the funds or assets in full in accordance with the terms of the Application previously accepted by the User.
4.4. If the Service receives information from competent government authorities or other authorized institutions indicating the unlawful origin or unlawful possession by the User of Digital Assets or funds, or any other information preventing the lawful provision of services, the Service reserves the right to temporarily suspend the relevant transaction or cancel it entirely.
4.5. In the event that the User fails to comply with the established exchange rules or breaches any provision of this Agreement, the Service may suspend the processing of the Application for a period of up to 48 (forty-eight) business hours or refuse to proceed with the transaction. Such measures may be applied until the User's identity verification procedure has been completed and the circumstances of the transaction have been duly reviewed.
In such cases, refunds may be made subject to the deduction of a Service commission of up to 5% of the refund amount. However, the amount of such deduction shall not exceed the equivalent of USD 100 (one hundred US dollars).
If the User decides not to undergo AML/KYC verification, the funds due to the User shall be refunded within 10 (ten) calendar days, provided that the User has not violated this Agreement or applicable law.
4.6. The Service reserves the right, at its sole discretion, to terminate the processing of any transaction currently in progress and refund to the User any funds previously received from them, including electronic currency and/or other monetary assets. In such cases, the Service shall not be obliged to disclose the internal reasons for its decision to the User unless such disclosure is required by applicable law.
5. Rights and Obligations of the User
5.1. Principal Rights and Obligations of the User
5.1.1. When creating an Application, the User must provide complete, truthful and up-to-date information necessary for the proper execution of the transaction. If any previously provided information changes, the User shall promptly make the relevant corrections.
5.1.2. The User shall be entitled to use the functionalities of the Service exclusively in compliance with applicable law and shall not use them to carry out prohibited activities. The User shall bear direct responsibility for all transactions and other actions performed using their personal data, accounts and payment details, including transactions involving Digital Assets.
5.1.3. Before finally confirming and submitting an Application, the User must verify the accuracy of all parameters of the intended transaction, including the recipient's details, transfer amount, currency and selected exchange direction. The User shall bear all adverse consequences resulting from the provision of incorrect information or improper completion of the Application.
5.1.4. The User may contact the Service's support team to obtain additional clarification regarding exchange terms, transaction procedures or the current status of a previously submitted Application.
5.1.5. When receiving services, the User shall comply with the instructions established by the Service and follow the relevant recommendations published on the official website, sent by email, provided during communication with the support team or otherwise communicated to the User in connection with the execution of a particular transaction.
5.1.6. The User represents and warrants that they possess all rights, permits and authorizations required by law to own, use and dispose of the Digital Assets and/or funds used in the exchange transaction. Furthermore, the User confirms that there are no legal prohibitions or restrictions that could prevent the lawful execution of the relevant transaction.
6. Powers, Rights and Obligations of the Service
6.1. The Service ensures the execution of exchange transactions in accordance with the terms published on the website, provided that the User fulfills all requirements and performs all actions necessary to complete the relevant transaction.
6.2. Where required by security procedures or AML/KYC controls, or where the Service identifies circumstances that may indicate suspicious activity (including deposit splitting detected by a liquidity provider), the Service shall be entitled to request additional information and/or documents from the User.
For the purpose of identifying the User and conducting the relevant checks, the Service may require the following information and documents:
Contact information:
- Username (nickname) in the Telegram messenger;
- Contact telephone number;
- Email address.
Identity verification documents:
- Domestic and/or international passport;
- Identity document, including a national ID card;
- Driver's license.
Documents confirming residential address or registration:
- Copy of a utility bill;
- Copy of a telephone service bill;
- Copy of an electricity bill;
- Bank statement.
Where necessary, the Service shall also be entitled to request any other additional information from the User.
6.3. The Service reserves the right to decide to temporarily suspend, reject or cancel a transaction if at least one of the following circumstances is identified:
- Detection of signs of fraud or other suspicious activity;
- Establishment that the User has provided inaccurate information or identification of discrepancies in the information supplied;
- The need to conduct an additional transaction review in accordance with applicable law;
- Detection of non-compliance with the Service's internal rules and policies or violation of applicable law.
6.4. The Service guarantees the non-disclosure and confidentiality of information concerning the User, except in cases where its disclosure is permitted or required by applicable law or AML/KYC procedures.
6.5. The Service is authorized to independently and unilaterally review and update the terms of its operations, including exchange rates, commissions, transaction limits, rules of use and other service parameters. Users shall be informed of such changes by publication of the relevant information on the website. The updated terms shall apply from the moment of their publication without any obligation to provide Users with prior notice.
6.6. The Service shall not be liable for delays in transaction processing if such delays are caused by circumstances relating to the operation of third-party infrastructure, including banks, blockchain networks, payment gateways, payment processing services, network congestion or technical malfunctions occurring on the side of third parties.
6.7. For the purposes of technical maintenance, software updates, infrastructure upgrades or improvements to security systems, the Service shall be entitled to temporarily restrict the functionality of individual tools or completely suspend access to the website. Information about scheduled maintenance shall be communicated to Users by publishing relevant notices on the website in an accessible format.
6.8. The Service undertakes to ensure the proper quality and legitimacy of Digital Assets transferred to Users, regardless of the selected exchange direction or the method used to transfer such assets.
6.9. Provided that the User has complied with all established exchange requirements, the Service shall be obliged to compensate the User for documented direct losses if such losses are directly caused by the characteristics or technical parameters of a banking, cryptocurrency or other transaction executed by the Service under the relevant Application.
Such circumstances include, in particular, the assignment of an AML flag to a transaction, the classification of the sender as untrustworthy, the establishment of an insufficient network fee and other similar cases.
However, compensation shall not cover financial losses resulting from fluctuations in the market value of assets, the User's investment decisions, their subsequent actions after receiving the funds or any other circumstances not directly related to the characteristics of the relevant transaction.
6.10. If the User fails, for a period exceeding 6 (six) months, to submit a request to the Service for the return of funds blocked as a result of AML checks conducted by third-party organizations (including centralized cryptocurrency exchanges whose wallets are used in the execution of an Application), the Service reserves the right to independently determine the method of such refund.
In particular, the Service shall be entitled to refund the relevant funds in USDT or another token, using either the exchange rate applicable on the date the Application was created or the exchange rate prevailing at the time the refund is actually made.
7. Liability of the Parties
7.1. Liability of the Service
7.1.1. The Service shall be responsible for the proper execution of transactions in accordance with the information specified in the Application and the provisions of this Agreement, provided that the User has supplied complete and accurate information and complied with all requirements established by the Service.
7.1.2. The Service shall not be liable for any damage or losses incurred by the User as a result of the following circumstances:
- Provision of incorrect or inaccurate payment details;
- Specification of an incorrect transfer amount;
- Failure by the User to fulfill or properly perform their obligations, including failure to meet the relevant deadlines;
- Use of information that is no longer up to date;
- Acts or omissions of third parties, including Payment Systems, banks, cryptocurrency networks and other third-party services.
7.1.3. The Service shall not be liable for delays in transaction processing or the lack of technical capability to execute transactions if such circumstances arise due to reasons including:
- Technical malfunctions or disruptions in the operation of blockchain networks, settlement systems, banks or other third-party services;
- The need to conduct verification procedures in accordance with legal requirements or perform additional transaction reviews for security reasons;
- Actions of third parties involved in ensuring the execution of an Application, including Payment Systems, banks and exchanges;
- A centralized cryptocurrency exchange imposing restrictions or blocking a transaction or wallet involved in the execution of an Application.
7.1.4. The Service provides its services on an "as is" basis and makes no additional warranties regarding their provision, including warranties concerning the stability of exchange rates, Application processing times or the uninterrupted availability of particular exchange directions.
7.2. Liability of the User
7.2.1. The User shall be solely responsible for the completeness, accuracy and reliability of the information provided to the Service, the correctness of payment details, specified amounts and payment purposes, as well as compliance with this Agreement and applicable legal requirements.
7.2.2. The User shall bear direct responsibility for all consequences of actions that exhibit signs of fraud, involve the use of forged documents, are related to money laundering or are intended to circumvent the rules established by the Service. In such cases, the Service reserves the right to report the relevant circumstances to the competent authorities.
7.2.3. If the Service incurs losses as a result of the User's actions, including non-compliance with the provisions of this Offer, provision of inaccurate information or attempts to interfere with the operation of the platform without authorization, the User shall be obliged to compensate the Service for such losses in full.
8. Service Fees
8.1. Information regarding the tariffs and prices of the services provided by the Service is published on its official website, kz007.org.
8.2. The Service reserves the right to independently and unilaterally review and change the exchange rates of Digital Assets and the applicable commissions at any time. Information about such changes shall be communicated to Users by publication on the Service's website.
8.3. The Application created by the User on the Service's website, kz007.org, shall display all material financial parameters of the transaction, including the applicable exchange rate, the Payment System's transfer fee, the Service's commission and the final amount of funds or electronic currency to be transferred.
8.4. The Service's fee shall be deducted directly during the execution of the relevant transaction. Its amount shall be specified in advance in the Application and must be confirmed by the User on the relevant page of the Service interface during the Application submission process.
9. Form of the Agreement
This Agreement, which governs the procedure for using the Service, shall be recognized by the parties as a contract executed in written form and shall have the same legal force as a contract concluded in writing.
9.1. Contractual relations between the Service and the User shall arise on the basis of this Agreement as a public offer, which shall be accepted (accepted by way of acceptance) at the moment the User submits an Application.
9.2. The terms of the Public Offer shall be determined on the basis of information regarding the content, parameters and characteristics of the relevant Application made available to the User for review through the Service.
9.3. Acceptance of the Public Offer shall be deemed to occur when the User completes the procedures required to create an Application, thereby expressing their intention to receive the Service's services under the terms of this Agreement, the AML Policy and the parameters directly specified in the relevant Application.
9.4. Upon completion of the Application submission procedure, the Service shall automatically register the date and time of acceptance, as well as the recorded terms and parameters of the relevant transaction.
9.5. The moment the User completes the creation of an Application shall constitute the moment this Agreement enters into force. However, the User shall retain the right to withdraw from the transaction before making payment for it.
10. Submission of Claims and Dispute Resolution
Requests and claims relating to the performance of this Agreement shall be submitted to the Service Provider electronically. For this purpose, the Customer shall send an email to the Service Provider's contact details published on the website, providing a detailed description of the circumstances and the substance of the claims.
10.1. The Service reserves the right to independently review and amend the provisions of this Agreement. Such amendments shall be made by publishing an updated version on the Website and shall take effect upon publication, unless another effective date or period is specified.
10.2. If signs of suspicious behavior or actions by the User are identified during the creation of an Application, the Service shall be entitled to temporarily suspend the processing of the relevant transaction until all circumstances material to its execution have been established.
10.3. If the User transfers the outgoing currency without first creating an Application through the website interface, the Service shall be entitled to refuse to carry out the relevant exchange, purchase or sale transaction. In such cases, the funds received may be refunded subject to the deduction of the applicable commission.
10.4. To ensure that the User is properly informed and to facilitate the successful completion of an exchange transaction, the Service shall be entitled to send notifications concerning the current status and progress of the transaction to the email address provided by the User.
10.5. Disagreements and disputes arising in connection with the performance of this Agreement shall first be resolved through negotiations based on a written request submitted by the User. Following consideration of such request, the Service shall, within 10 (ten) days, either satisfy the claims made or provide a reasoned response specifying the grounds for refusal. If the parties fail to resolve the dispute within 60 days, either party shall be entitled to refer the dispute to the court having jurisdiction at the User's place of residence.
11. Procedure for Creating and Processing Applications
11.1. Obtaining the Service's services requires the User to create an Application using the electronic form available on the kz007.org website. When completing the form, the User must enter all information necessary to execute the transaction, including payment details, select the exchange direction and specify the amount of Digital Assets to be exchanged.
11.2. By completing the Application, the User confirms that they are aware of and understand the terms of the relevant transaction, including the established exchange rate, commission fees, applicable limits, execution timeframes and other parameters published on the Service's website.
11.3. The basis for the Service's acceptance of an Application for processing shall be its proper completion by the User and payment by the User. Once these conditions have been fulfilled, the Service's information system shall automatically change the Application status in the user interface to "Paid by Customer" or assign another equivalent status confirming receipt of payment.
11.4. When transferring funds or Digital Assets, the User must use exclusively the payment details provided by the Service and specified in the relevant Application.
11.5. The Service shall commence processing an Application only after the relevant funds have actually been credited to the designated payment details and confirmation of the transaction has been received from the relevant Payment System or blockchain network.
11.6. The Service shall not be liable for delays in transaction processing if such delays are caused by circumstances including, in particular:
- Excessive load on a blockchain network or a decrease in its operating speed;
- Delays in the processing of transfers by Payment Systems or banks;
- Inaccuracies or errors in the payment details provided by the User;
- Technical malfunctions or disruptions in the infrastructure of third parties.
11.7. If errors, suspicious indications in the User's actions, discrepancies in the information provided or violations of the provisions of this Offer are identified during Application processing, the Service shall be entitled to temporarily suspend the relevant transaction until the circumstances have been established. In addition, the Service may request that the User provide additional information, documents confirming the information supplied and/or undergo the verification procedure required to complete the Application.
11.8. The Service's obligations to execute an Application shall be deemed fulfilled from the moment the relevant Digital Assets or funds are sent to the payment details specified by the User. After such funds have been sent, the Service shall not be responsible for their subsequent movement, use or receipt.
11.9. The User shall be solely responsible for the completeness, accuracy and correctness of all payment details and information required for the proper execution of an Application. If problems with the transfer of funds arise as a result of incorrect information provided by the User, the return or recovery of such funds shall not be guaranteed.
12. Exchange Transactions
12.1. The use of the Service's functionalities for conducting unlawful financial transactions, illegal transfers of funds or fraudulent schemes is prohibited. By accepting the provisions of this Agreement, the User undertakes not to use the Service's services for such purposes and confirms that they understand that fraudulent activities may result in criminal liability under applicable law.
12.2. If automated Application processing cannot be completed for reasons beyond the Service's control, including a loss of connection, insufficient funds or inaccuracies in the information entered by the User, the relevant funds shall be credited to the account within the following 24 business hours or refunded to the User's payment details, subject to the deduction of incurred transaction fees.
12.3. To prevent money laundering and the financing of terrorist activities, the exchange service conducts an AML check of every transaction received from customers. If a transaction under the relevant Application is classified as high-risk, the exchange service shall be entitled to suspend its execution for the duration of the AML review in accordance with FATF standards. The processing period for such Applications may be up to 72 business hours and, in certain circumstances, may exceed this period.
12.4. Upon the first request, the Service shall be obliged to provide information concerning Digital Asset transfers to law enforcement authorities, the administration of settlement systems and persons who have suffered losses as a result of fraud, where the commission of such fraud has been confirmed by judicial authorities.
12.5. The User shall not take any actions intended to disrupt the proper functioning of the Service, interfere with its operation or damage its software or hardware infrastructure. Furthermore, the User must ensure that complete and accurate information necessary for the Service to fulfill its obligations under this Agreement is provided.
13. Information Regarding Potential Risks
13.1. The User confirms that they understand the specific nature of Digital Asset exchange transactions and independently assume all risks that may be associated with their execution, including processing delays, exchange rate fluctuations, commission expenses and the impossibility of cancelling transactions that have already been completed.
13.2. The Service shall be released from liability for the User's financial losses resulting from incorrectly specified payment details, exchange rate fluctuations or technical disruptions in the operation of Payment Systems.
13.3. Transactions carried out using the Service's functionalities shall be final and may not be cancelled after execution, except in cases expressly provided for in this Agreement.
13.4. Before submitting an Application, the User must independently verify the accuracy and correctness of all information entered. The use of the Service's functionalities to carry out actions prohibited by applicable law is not permitted.
14. Tax Obligations
14.1. The Service does not act as the User's tax agent and assumes no obligation to inform the User about the existence, nature or extent of their tax obligations. The User shall independently calculate and pay all taxes and mandatory charges provided for by the tax laws of the jurisdiction in which they reside.
14.2. If authorized government authorities impose on the Service an obligation to pay taxes on behalf of the User or settle tax arrears arising from the User's failure to fulfill their obligation to pay the relevant taxes, the User shall reimburse the Service for all amounts actually paid by the Service in connection with compliance with such requirements.
15. Force Majeure
15.1. The Service shall not be held liable for any complete or partial failure to fulfill its obligations if such failure is caused by force majeure circumstances. Such circumstances include, but are not limited to:
- Disruption or cessation of the normal operation of blockchain networks;
- Large-scale DDoS attacks;
- Interruptions in electricity supply, natural disasters and calamities, and armed conflicts;
- The introduction of legislative or regulatory prohibitions, as well as interference by government authorities.
16. Right to Refuse Performance of Obligations
16.1. The Service reserves the right, at its sole discretion, to refuse to enter into this Agreement with any User or terminate the processing of an Application submitted by the User without being obliged to notify the User of or justify the reasons for such decision.
17. Cases in Which Crediting or Refund of Funds May Be Refused
17.1. The Service shall not be liable for the inability to credit funds or issue a refund if such situation arises as a result of any of the following circumstances:
- Incorrect payment details that make proper crediting of funds impossible;
- An additional review of the relevant transfer conducted by the recipient's bank;
- Delays in payments by third-party organizations, including financial institutions or other third parties;
- Blocking of the User's account pursuant to a request from a financial monitoring department, another authorized government authority or a law enforcement agency;
-Restrictions imposed on funds or their freezing in accordance with the internal rules of a bank or other financial institution;
- Refusal to accept or refund funds initiated directly by the User;
- Other regulatory or technical circumstances beyond the Service's control.
18. Temporary Restriction of Services Due to Outstanding Debt
18.1. If the Service receives verified information that the User has outstanding financial obligations to affiliated or partner services, it shall be entitled to restrict the processing of the User's Applications, including suspending payouts.
The User agrees that information regarding such outstanding debt may be obtained from third parties whom the Service has reasonable grounds to trust. If the existence of such debt is established, the Service shall be authorized to:
- Temporarily suspend the processing of the relevant Application;
- Inform the User of the outstanding debt identified;
- Recommend that the User contact the relevant service directly to settle their financial obligations;
- Transfer the information necessary to identify the User, in compliance with applicable law and solely for the purpose of resolving the matter in question.
- The User consents to such processing of information and confirms that the settlement of financial disputes and obligations with the relevant services shall be carried out independently by the User.
19. Collection, Storage and Use of Personal Data
19.1. To ensure the provision of services, the Service collects the User's personal data necessary for the relevant purposes. The information obtained shall be stored in encrypted form and shall not be disclosed to third parties, except in the cases specified in Clause 12.4 of this Agreement or provided for by applicable law.
19.2. To the extent necessary for the proper provision of services and ensuring transaction security, the Service shall be authorized to obtain additional information from the User. All information collected in this manner shall be confidential and shall not be transferred to third parties, except where such disclosure is required by law.
19.3. The Service may disclose the User's personal data, as well as information concerning transactions conducted by the User, in the following cases:
- Upon receipt of an official written request from an exchange, electronic settlement system or judicial authority;
- To authorized law enforcement agencies in connection with investigations into fraud or other offenses;
- Directly to the User to whom the relevant personal data and transaction information belong.
19.4. Information concerning the User, including data on transactions conducted by the User, shall be stored in the Service's information database for 3 (three) months from the date of completion of the User's last Application. At the same time, the Service reserves the right to establish a longer retention period if necessary to comply with legal requirements or internal security policies.
19.5. The User shall have the following rights with respect to their personal data:
- To obtain information about the personal data processed and stored by the Service;
- To request corrections or updates to their personal data;
- Where necessary, to request the deletion of personal data to the extent permitted by applicable law and AML/KYC requirements.